Flosmart Operations

    The operations department functions like the heart of the company being the literal representatives at field locations. To guarantee service delivery of international standards in operations department we adhere to ISO 9001 for effective quality management System especially as it applies to inter-departmentally and with Clients and statutory authorities.

Our Routine

We have a daily operational proceedure that ensures we keep the highest standard of service to our clients. These include:

• Operational Meetings:

usually held in the morning where a quick review will be made on ongoing jobs or repairs tied to operations and introduction of new jobs, concerned supervisors and team leads make their plans in accordance with discussions had in the meeting making sure to ask for clarification from the FSM.

• Tool Checks:

Tools and equipments, are checked often to ensure that they are ready at a moments notice for field operations and the proper tags put on them.

• Failure Reports:

In the event that a tool are equipment is found not to be fit for use, a failure report is raised and the tool handed over to the maintainance department.

• Turn Around Maintainance:

Often done on tools and equipments taken to the field, this helps to ensure they are ready for another call out.

    Generally, the operations department usually get notifications for Jobs either from the Marketing team, MD or past Clients, usually the FSM engages the client technically to ascertain our capability to deliver the required service next after this has been established to be possible we would ,direct the client to the accounting team who are responsible to respond to a RFQ(request for quote) which ordinarily will be sent by the potential client, as soon as the RFQ has been responded to our account team and accepted by the client representatives, a confirmation mail is sent to the operations immediately the crew is put together, and preparation for the Job commences which involves SIT, Service pack Identification, Tool and equipment choice and Prejob M meeting.